Jim defines and implements quality control and continuous improvement measures across the organization. This focus on RATP Dev’s Going for Excellence program results in systematic application of cost and core business processes, backed by data-driven decision making. James’s oversight of location performance promotes proactive assessment of key performance indicators, cost-containment strategies, and effective service delivery. James draws upon his extensive experience in management, quality assurance, and safety derived from aerospace, logistics, and transportation fields, in addition to his former role as an adjunct professor with
both Embry-Riddle Aeronautical University and Southern Illinois University (Carbondale). James is a U.S. Air Force veteran and has earned a Bachelor of Science in Professional Aeronautics, Master of Science in
Technical Management, and a Doctor of Philosophy (PhD) in Business Administration with a specialization in Engineering and Technology Management.