Challenge
- Faced difficulties in growing the business while managing high levels of employee turnover due to the competitive transportation industry.
- Promote a positive safety culture with support and participation from across the organization.
8
streetcars
46
employees
2012
relationship began with DDOT for this services
Solution
- Enhanced training methods and established an employee communication program to promote information sharing and staff retention.
- Increased focus on KPIs to evaluate and measure continuous improvements.
- Implemented RATP Dev USA's Safety Management System (SMS), drive2zeroTM.
"The tram is there to revitalize the neighborhood, build ties within communities, and give meaning."
Marwan Al-Mukhtar
General Manager, RATP Dev USA DC Streetcar
General Manager, RATP Dev USA DC Streetcar
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RATP Dev North America Rail (DC Streetcar)
Marwan Al-Mukhtar
General Manager, RATP Dev USA DC Streetcar