Challenge
- Faced difficulties in growing the business while managing high levels of employee turnover due to the competitive transportation industry.
- Promote a positive safety culture with support and participation from across the organization.
6
streetcars
1.2 million
riders per year
2.2
mile route
Solution
-
Enhanced training methods and established an employee communication program to promote information sharing and staff retention.
-
Increased focus on KPIs to evaluate and measure continuous improvements.
-
Implemented RATP Dev USA's Safety Management System (SMS), drive2zeroTM.
