Challenge

  • High employee turnover.

  • Labor agreement ratifications.

  • Budget restrictions

15

average fixed route passengers per hour

2

average paratransit passengers per hour

Solution

Votran is trying to reduce turnovers by implementing the RADAR initiative for attrition reduction.  Providing extra training when needed and ensuring supervisors are available to listen to driver concerns and ideas improves communication and retention. Adjustments to the new labor agreement contract as well as new incentive programs for all union and non-union members have increased morale.  New buses will reduce labor, fuel, and maintenance costs, while increasing operational efficiencies.  

Votran

" I appreciate Votran services. I value them because I can get around wherever I need to go." 

Mary Ellen Ottman
Votran Passenger