Challenge

In 2018, a large shortfall in state funding triggered a WKU department-wide personnel reduction. At the same time, Topper Transit was expected to increase efficiency standards. The Transit Staff was directly impacted, resulting in a decrease in resources.

3

fixed routes and ADA Service

90%

on-time performance (2018)

685,000

passenger trips YTD

Solution

  • An access road construction from South Campus enabled a new run-cut for 2 Fixed Routes.
  • The new run-cut allowed Topper Transit to maintain frequency levels with 2 fewer buses on the daily routes and improve on-time performance for the Fall 2018 semester. 
  • Topper Transit is averaging 17 additional pass/hours per service line compared to Fall 2017.
  • Operational Analysis conducted in December of 2018 provides insight on additional, actionable efficiencies to implement in 2019.
WKU ADA

"Our goal is for our service to be safe, courteous, on-time, and professional every second, every minute, every hour, every trip, every run, every day."  

Tim McWhorter
General Manager